Terms of Service

5.1 Forces (Salesforce Professionals)

Forces are independent Salesforce professionals who offer their services through the Platform. By registering as a Force, you represent that:

• You possess the skills, qualifications, and certifications stated in your profile
• Any Salesforce certifications listed are valid and current
• You have the legal right to provide the services offered
• You will perform services professionally and in accordance with project requirements
• You are responsible for your own taxes, insurance, and compliance with applicable laws

5.2 Clients

Clients are businesses or individuals seeking Salesforce-related services. By registering as a Client, you represent that:

• You have the authority to post projects and enter into agreements
• Project descriptions are accurate and complete
• You have the funds necessary to pay for services
• You will communicate project requirements clearly and respond to Forces in a timely manner

6.1 Fee Structure

MusterTheForce charges the following fees for use of the Platform:

• Gig Posting: Free for Clients
• Client Service Fee: 3% of the project total, charged at checkout
• Force Platform Fee: 15% of earnings, deducted from payouts

All fees are non-refundable unless otherwise specified in these Terms.

6.2 Escrow and Milestone Payments

All payments are processed through our secure escrow system powered by Stripe Connect. When a Client accepts a Force's proposal:

• The first milestone payment (typically 50% of the project total) is charged to the Client and held in escrow
• Funds are released to the Force upon Client approval of completed milestones
• Subsequent milestones are funded and released as work progresses
• Forces receive payouts to their connected Stripe account, minus applicable platform fees

6.3 Auto-Release Policy

When a Force marks a milestone as delivered, the Client has 72 hours to review and either approve the work or request revisions. If the Client does not respond within 72 hours, the milestone payment is automatically released to the Force.

6.4 Revision Requests

Clients may request up to two (2) rounds of revisions per milestone. If a Client requests more than two revisions, the milestone may be escalated to MusterTheForce for review.

7.1 Cancellation Before Work Begins

If a Client cancels a project before the Force has begun work (i.e., no milestone has been marked "In Progress"):

• A cancellation fee of 5% of the funded amount applies
• The cancellation fee is split: 60% to the Force (for opportunity cost) and 40% to the Platform
• The remaining 95% is refunded to the Client

7.2 Cancellation After Work Begins

Once a Force has begun work on a milestone, the project cannot be unilaterally cancelled. Funds remain in escrow until:

• The work is completed and approved
• Both parties mutually agree to cancel and terms of refund
• A dispute is resolved through our resolution process

8.1 Escalation Process

If a Client believes a Force has abandoned a project or is not meeting obligations, they may flag the project for review. Our escalation process is as follows:

• First Flag: The Force is notified and given 48 hours to respond and resume work
• Second Flag: The Force receives a warning that their account may be impacted
• Third Flag: The project is escalated to MusterTheForce admin review

8.2 Admin Review

During admin review, MusterTheForce will examine project communications, deliverables, and milestone history. Possible resolutions include:

• Partial release of funds based on work completed
• Full refund to the Client
• Full release to the Force if work was completed satisfactorily
• Activation of the MTF Guarantee (see Section 9)

8.3 Binding Decision

MusterTheForce's decision in dispute resolution is final and binding on all parties. By using the Platform, you agree to accept our dispute resolution decisions.

9.1 Eligibility Requirements

To be eligible for the MTF Guarantee, the following conditions must be met:

• The project was funded through our escrow system with at least one milestone payment
• The Client maintained responsive communication throughout the project, responding to Force inquiries within reasonable timeframes
• The Client provided all necessary project requirements, access credentials, and materials as agreed
• The project scope remained substantially consistent with the original agreement (scope changes require mutual agreement)
• The abandonment was not caused by Client non-cooperation, unreasonable demands, or conduct violating our Terms
• The Client used the Platform's flagging system to report issues before escalating to guarantee claims

9.2 What the MTF Guarantee Does Not Cover

The MTF Guarantee does not apply to:

• Disputes over subjective work quality when deliverables meet the agreed specifications
• Scope disagreements where the Client seeks work beyond the original agreement
• Projects where both parties share responsibility for delays or issues
• Situations where the Client failed to fund milestones as agreed
• Projects cancelled by mutual agreement between Client and Force
• Claims submitted more than 30 days after the last project activity
• Projects taken off-platform in violation of our Terms

9.3 Resolution Process

Upon receiving a guarantee claim, MusterTheForce will conduct an admin review examining all project communications, deliverables, milestone history, and flagging records. MusterTheForce reserves sole discretion to:

• Determine whether the claim meets eligibility requirements
• Decide the appropriate resolution method (full refund, partial refund, mediated completion, or claim denial)
• Set the terms of any replacement assistance offered

Replacement assistance is provided as a courtesy to help Clients find another Force to complete their project. It does not guarantee project completion at the original pricing or timeline, and is subject to availability of qualified Forces willing to take over incomplete work.

9.4 Important Limitations

The MTF Guarantee is not insurance. It is a discretionary benefit provided by MusterTheForce to promote trust in our marketplace. We reserve the right to modify, suspend, or discontinue the guarantee program at any time. Admin decisions regarding guarantee claims are final and binding.

10.1 On-Platform Communication

All project-related communication must occur through the Platform's messaging system until a project is funded and in progress. This requirement protects both parties and ensures we can assist with dispute resolution if needed.

10.2 On-Platform Payments

All payments for services arranged through MusterTheForce must be processed through the Platform. Circumventing our payment system is strictly prohibited and grounds for immediate account termination.

10.3 Identity Protection

To protect both parties, certain personal information (such as full names and direct contact information) is hidden until a project is funded. Users agree not to share contact information in an attempt to circumvent Platform protections.

12.1 Platform Content

The Platform, including its design, features, content, and functionality, is owned by MusterTheForce and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

12.2 User Content

You retain ownership of content you submit to the Platform (such as profile information, project descriptions, and messages). By submitting content, you grant MusterTheForce a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in connection with operating the Platform.

12.3 Work Product

Unless otherwise agreed in writing between the Client and Force, upon full payment for a project, all work product and deliverables created by the Force become the property of the Client. Forces retain no rights to use, sell, or distribute the work product except as needed to complete the project.

16.1 Termination by You

You may close your account at any time by contacting us. Account closure does not relieve you of any obligations for ongoing projects or unpaid fees.

16.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause, and with or without notice, including for:

• Violation of these Terms
• Fraudulent or illegal activity
• Repeated disputes or complaints
• Extended inactivity
• Any other reason at our sole discretion

16.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification.

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MusterTheForce regarding the Platform and supersede all prior agreements.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

18.5 Notices

We may provide notices to you via email, posting on the Platform, or other reasonable means. You may contact us at legal@mustertheforce.com.