Privacy Policy

MusterTheForce ("Platform," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at mustertheforce.com and related services.

By using the Platform, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use the Platform.

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, password, profile photo
• Set up a Force profile: Professional headline, bio, hourly rate, Salesforce certifications, Trailhead profile URL, skills, experience, portfolio links, education, Salesforce events attended, bootcamps completed
• Set up a Client profile: Company name, company size, industry, preferred communication methods, project preferences
• Post a gig: Project title, description, requirements, budget range, timeline, category
• Submit a proposal: Cover letter, proposed rate, timeline, milestones
• Communicate: Messages sent through our platform, support requests
• Complete payments: Billing information processed through Stripe (we do not store full payment card details)

2.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• Device information: Browser type, operating system, device identifiers
• Usage data: Pages visited, features used, time spent on Platform
• Log data: IP address, access times, referring URLs
• Cookies and similar technologies: Session cookies, authentication tokens

2.3 Information from Third Parties

We may receive information from:

• Google OAuth: If you sign in with Google, we receive your name, email, and profile photo
• Stripe: Payment confirmation, payout status, identity verification results
• Salesforce Trailhead: If you link your Trailhead profile, we may verify your certifications and badges

We use the information we collect to:

• Provide and improve the Platform: Create and manage your account, facilitate matches between Clients and Forces, process transactions, provide customer support
• Process payments: Manage escrow, process payouts, prevent fraud
• Communicate with you: Send notifications about projects, milestones, payments, and Platform updates; respond to your inquiries; send promotional communications (with your consent)
• Ensure trust and safety: Verify user identity and credentials, detect and prevent fraud, enforce our Terms of Service
• Personalize your experience: Show relevant gigs, recommend Forces based on project needs
• Analyze and improve: Understand how users interact with the Platform, improve features and functionality
• Legal compliance: Comply with legal obligations, respond to legal requests, protect our rights

We may share your information in the following circumstances:

4.1 With Other Users

• Force profiles: Your professional information is visible to Clients browsing the Platform
• Client information: When you post a gig, your company name and project details are visible to Forces
• Project participants: Once a project is funded, Clients and Forces can see each other's full names and communicate directly
• Reviews: Ratings and reviews you give or receive are visible to other users

Identity protection: Before a project is funded, we hide certain personal information (like full names and direct contact details) to protect both parties and encourage platform usage.

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating the Platform:

• Stripe: Payment processing, identity verification, fraud prevention (see Stripe's Privacy Policy)
• Supabase: Database hosting and authentication (see Supabase's Privacy Policy)
• Vercel: Website hosting and performance (see Vercel's Privacy Policy)
• Resend: Transactional email delivery (see Resend's Privacy Policy)
• Google: OAuth authentication (see Google's Privacy Policy)

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas). We may also disclose information to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.4 Business Transfers

If MusterTheForce is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

We retain your information for as long as necessary to:

• Provide the Platform and services to you
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce our agreements

Account data: Retained while your account is active and for 3 years after account closure.

Transaction records: Retained for 7 years for tax and legal compliance.

Communication logs: Retained for 2 years after the related project is completed.

When data is no longer needed, we securely delete or anonymize it.

6.1 Account Information

You can access, update, or delete your account information at any time through your account settings. Note that we may retain certain information as required by law or for legitimate business purposes.

6.2 Email Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any promotional email. You cannot opt out of transactional emails related to your account or active projects.

6.3 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies, but this may affect your ability to use the Platform.

6.4 California Residents (CCPA Rights)

If you are a California resident, you have the right to:

• Know: Request information about the categories and specific pieces of personal information we have collected about you
• Delete: Request deletion of your personal information, subject to certain exceptions
• Opt-out: We do not sell personal information, so this right does not apply
• Non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@mustertheforce.com. We will verify your identity before processing your request.

6.5 European Users (GDPR Rights)

If you are in the European Economic Area (EEA), you have additional rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request that we limit how we use your data
• Portability: Request a copy of your data in a portable format
• Object: Object to our processing of your data

To exercise these rights, contact us at privacy@mustertheforce.com.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication systems with password hashing
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Payment information handled by PCI-compliant providers (Stripe)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function (authentication, session management)
• Functional cookies: Remember your preferences (language, display settings)
• Analytics cookies: Help us understand how users interact with the Platform

We do not use cookies for advertising or to track you across other websites.

The Platform may contain links to third-party websites or services (such as Salesforce Trailhead profiles or external portfolios). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take steps to ensure it remains protected, including using standard contractual clauses approved by relevant authorities.

Our primary data processing occurs in the United States through our service providers.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after changes become effective constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

MusterTheForce
Email: privacy@mustertheforce.com
Legal inquiries: legal@mustertheforce.com
Website: mustertheforce.com

For CCPA or GDPR-related requests, please include "Privacy Request" in your email subject line and provide sufficient information for us to verify your identity.